The following are materials that are not included in the delivery of our service. Please be guided accordingly.
Liquids: We cannot move liquids of any kind, even if it is packed in a box. If there are liquids that need to be moved to your next location, we suggest you set them aside and take them in your vehicle.
Weak boxes: If you are using old or used boxes, please make sure they are stable and can be packed and loaded appropriately. We cannot move boxes that look previously damaged and cannot hold the weight of being stacked in the truck for transport.
Electrical: Customers should employ a licensed electrician whenever dealing with electrical wiring. We realize that at times the use of an electrician can be costly, but it is the only safe way to do these kinds of tasks.
Plumbing / Gas: Due to liability, we cannot disconnect any plumbing or gas connected items in your home, including but not limited to: refrigerators, washer, dryers, grills and ovens. Sometimes, rusty connections cannot be turned off and can cause flooding or water damage to a residence. These are tasks the customers should have taken care of by a licensed professional before moving day.
Appliances: Some refrigerators are so big that they cannot get through a doorway or up and down a stairway without removing it’s doors. This is a complicated task and reassembly of the doors after the move is very time consuming. There are appliance repair services we can recommend that will prepare a refrigerator for moving and will disassemble and reassemble it at each location. This service can cut time off your move significantly.
Gasoline: We cannot transport anything with gasoline or propane tanks, even if they are empty (because of explosive fumes). Customers need to make other arrangements to transport these articles.
Firearms / Fireworks: We are forbidden to move or to carry customer’s firearms, ammunition or fireworks of any kind in our trucks. Again, we are not insured to transport hazardous materials and we don’t have the necessary licenses for firearms or fireworks. Customers must make other arrangements to transport these items.
Plastic bags / Shopping Bags: We do not move articles in plastic bags or shopping bags because they easily break open and spill their contents, causing damages or dirtying the articles that were inside. We ask that everything be in a closed box.
Open / Unsealed Boxes: Open boxes cannot be stacked and must be carried inefficiently, one at a time. Open boxes also easily spill their contents causing damages. Boxes with flaps folded but not taped also easily spill their contents. We do not move open boxes or boxes that have not been sealed with tape. We will repack them or seal them with tape before moving them.
Unpacked Goods: When our crew arrives at a residence and there are unpacked items to be moved we will not move them unless they are packed up right then. We assume that the customers who book with us will be completely packed on moving day or that they will have requested our packing services to be done before moving day.
Bugs / Rodents: When our crew arrives at a residence and we detect evidence that bugs or rodents are present within the residence we will not be able to perform the job. People desiring to move to extract themselves from a dwelling infested by bugs or rodents should first get an exterminator to eliminate the pests. We cannot move customers whose residences are infested because the bugs or rodents could get into our trucks and be passed on to other customers.
Dirty / Messy Residences: If our crew arrives at a residence for a move that has been booked on the telephone without an onsite estimate and that residence is filthy, dirty or extremely messy and unpacked, the crew has the right to refuse to do the job. This is also true of residences where pet hair, urine or feces are present. We will not do moves under these circumstances.
Pressboard Furnishings: Pressboard furnishings are typically purchased unassembled and then are assembled in the residence. Because of the nature of this material, we will not take responsibility for moving furnishings made of this material. Glue, nails and screws do not hold well in the pressboard material. Because of this, any normal moving pressures can cause them to become wobbly or unstable. Normal moving pressures can also can cause pop outs in the pressboard material near screws or nails. Pressboard is a very unstable material to move and we cannot take responsibility for it.
However, we do use belts and snugly taped padding to secure each piece and keep it as stable as possible in order to try to avoid these problems. But, even that is not always enough so we cannot take any responsibility for damages to these types of furnishings.
The NWA Move Crew started in January of 2018 because of the growing need for more professional movers in the area. In addition to the demand for these services, many “movers” in our area are giving our industry a bad name.
NWA Move Crew
3519 N Salem Rd, Fayetteville, AR 72704
Mon – Fri: 09:00 AM – 5:00 PM
Sat – Sun: Closed